Support Knowledge Base
Get help with EcoSend.
Information, tutorials, and guides to help you get the most out of EcoSend.
Getting Started
Lead Magnet and Funnels
Set up a lead magnet funnel to grow your audience on autopilot.
Mailchimp to EcoSend Dictionary
Understand the terminology differences between Mailchimp and EcoSend.
Migrate contacts from Intuit Mailchimp
Upload Mailchimp email addresses, including their subscription preferences & custom tags.
What we expect of our clients
Requirements of all clients to ensure we maintain a high performance, ethical platform
Grow Your Audience
Convert Hosted Forms into QR Codes
Facilitate sign-ups via QR codes to your newsletter, events, and other campaigns.
EcoSend Forms Overview
The entry-point to your marketing funnel, use EcoSend Forms to turn your visitors into customers.
Hosted Forms
Drive sign-ups via social media campaigns or email footers, with EcoSend Hosted Forms.
Inline Forms
Embed an inline form on your website to turn your visitors into subscribers.
Pop-up Forms
Improve website conversion with perfectly timed pop-up forms you can embed in minutes.
Setup & Configuration
Add your business address
How to conform to anti-spam regulation, by providing your business address in every campaign footer.
Add your email domain
How to send emails from your own email address.
Essential Email Authentication Protocols
Safeguard your domain from email spoofing with SPF, DKIM, and DMARC for better deliverability and security.
Provide a privacy policy
Why we require a copy of your privacy policy, and how to create one.
Redirect Auto Replies
How to create rules to filter out of office replies to EcoSend campaigns.
Contacts & Lists
Lists and Subscription Preferences
Manage contacts, send focused campaigns, and give your audience control over their emails.
Segmenting Contacts
Group your contacts according to characteristics and messages or platform behaviour
Unsubscribes and Resubscribes
How unsubscribes and resubscribes are handled in EcoSend.
Upload your contacts
Add your user-base into EcoSend in seconds via our CSV Importer.
Email & Campaigns
Choosing email-safe fonts
Our guide to finding great, web-safe text fonts for your email campaigns
Create a plain-text version of an HTML email
Why and how to include plain-text versions of your HTML emails.
EcoSend Insights Dashboard
Understand your email performance with the EcoSend Insights Dashboard.
Email Campaign Metrics
Definitions of key campaign performance metrics, across Broadcasts and Automated Messages
Email Templates and Saved Blocks
Create and manage reusable email templates.
How to avoid Gmail clipping
Our guide to understanding why Gmail clips campaigns, and how to avoid it
How to write a great subject line
The subject line of your emails is arguably more important than the content itself. Use our guide to write an effective subject line to get your email opened.
HTML email requirements
Requirements for sending HTML email, including how to add an unsubscribe link to your emails.
Make your emails accessible to everyone
Accessible emails are not a nice-to-have, they are an expected standard
Personalise EcoSend campaigns with Variables
Add a personal touch with custom data
Send your first email campaign
Get ready to send your first EcoSend Broadcast.
Sending a test email
How and why to send a test email before sending your campaign.
Setting Preview Text
The importance of preview texts in your email campaigns, and how to set them.
Testing email HTML size
Avoid Gmail clipping your campaigns by testing the HTML size of your emails
Automation
Integrations
An overview of Integrations
Connect EcoSend to a world of tools and services.
Ask survey questions in your emails with Typeform
How to embed a survey question in your emails using Typeform.
Connect EcoSend with Gravity Forms
Capture leads on your Wordpress site and send them into EcoSend with the Gravity Forms integration.
Connect EcoSend with Zapier
Explore thousands of opportunities, via the Zapier integration for EcoSend.
Integrate your data
Track data in real-time and update properties via the EcoSend API.
Lead Enrichment via Zapier
Add Company Details to your Contacts Automatically, via Zapier's Lead Score!
Billing & Account
How to cancel your EcoSend account
We never want to see you go, but sometimes it's inevitable. Here's how to cancel your subscription and account.
Manage your plan and billing
How to view and manage your EcoSend plan and billing information.
Manage your team
How to add, remove, and manage team members on your EcoSend account.
Other
Can I send from generic email addresses?
An article detailing why EcoSend requires a verified domain for sending out campaigns
EcoSend Charity & Non‑Profit Policy
Eligibility, verification, what’s included, and how to apply for EcoSend’s charity and non‑profit pricing.
EcoSend for Agencies
How agencies can use EcoSend to help their clients succeed.
Partner with EcoSend
Earn recurring commission while championing the planet’s favourite email marketing platform.
Where does EcoSend plant my trees?
Learn about EcoSend's tree planting initiatives.
Ready to grow with purpose?
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